Phoenix Relief provides premium pain relief and recovery products designed to reduce discomfort, improve mobility, and support everyday wellbeing.
Frequently Asked Questions
Where are you located?
Our head office is located in Brisbane, Australia.
How much does shipping cost?
Shipping is free on all orders within Australia.
How long does shipping take?
Most items arrive within 3 to 10
business days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 14 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make things right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email. Simply use the link or enter the tracking number on the "Track Your Order" page at the top of the website or in the website menu if you’re on a mobile device.
How can I contact customer support?
You can reach our friendly support team through our contact form located on our "Contact" page, or by emailing us directly at phoenixreliefcompany@gmail.com.
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.
Our Mission
At Phoenix Relief, our goal is to help you live comfortably by providing effective, reliable pain relief products that support mobility, ease daily aches, restore confidence, and improve your quality of life.
Free Shipping Australia Wide
We believe pain relief shouldn’t have to wait. That’s why we offer fast and free shipping on every order. Your orders are packed with care and delivered straight to your door, so you can start moving and feeling better sooner.